At the beginning of July 2023, our customers from Argentina arrived at DXTECH factory .
These customers from Argentina belong to a leading enterprise in the field of metal processing. Working as a close team, they aim to provide customers with the best products. The company has many years of production experience. It is looking for laser equipment that can expand the production scale and improve the cutting quality. At the same time, it requires potential partners to be able to communicate in English and have some experience in doing business with American countries.
By comparison, this company chose DXTECH and proposed to visit our factory in China. Soon, we arranged professional personnel to receive them. The following are the specific arrangements:
Visit the factory
After arriving at the factory and having a short rest, our staff first showed the customers around DXTECH’s factory.
DXTECH is a manufacturer specializing in the production of laser machines. It has more than 20 years of industry experience and can accurately plan the production of machines. At the same time, our strong R&D capability ensures that we can adapt to changes in the market at any time. In addition, DXECH can customize products to meet individual production needs.
See how the machine processes samples
The technicians first explained the machining principle of the machine to the customers, and then operated the machine and showed it to them. The whole machining process is completed by numerical control software. Therefore, the operation of the machine does not need to consume a lot of manpower. The laser cutting machine consists of laser generator, cutting head, beam transmission assembly, workbench, numerical control system and cooling system. The machine tool can realize the movement of X, Y and Z axes. When cutting, the operator needs to first place the workpiece on the workbench and then drive the motor. Users can adjust the parameters of the laser according to their own needs.
DXTECH technicians initially demonstrated how to operate the machine and processed half of the products. Under the professional guidance, our customers successfully operated the machine and processed the rest.
Introduce DXTECH's services
After-sales service is one of the most concerned issues for customers to purchase equipment. This is also the most important thing for our Argentine customers to visit China. DXTECH has built a professional after-sales service team with perfect professional knowledge regardless of the cost. They can provide thoughtful services to customers:
- Free on-site installation and on-site training.
- Free workshop planning. We help customers solve the problem of workshop use and minimize space waste.
- Customize the machine for free.Every equipment produced by DXTECH can be designed and adjusted according to the actual needs of customers.
- Free warranty for one year. DXTECH canoffer free after-sales service for non-human faults. 5. 4. Lifelong tracking and maintenance. DXTECH provides technical support for the equipment sold for life. We can help customers upgrade their technology and maintain their equipment.
Conclusion
In a word, the whole process of cooperation is very smooth. It is a pleasure to communicate with customers face to face. Because we are also happy after solving the problem for our customers. At the same time, we cherish every opinion of our customers. These opinions are of great help to our future growth.
DXTECH sincerely invites customers to visit our company. Our quality can stand the test and service can stand the time! We are willing to make friends who grow up together with DXTECH. In the future, let’s work together and grow together.